Q. What photographs should I send?
A: Generally, we need just a good quality and clear photographs of the individual needed to be sculpted on the bobbleheads – 1 front-view Sculpting, especially when the subject is a human, is a very subjective process. It is an art, not a science. Since all the sculpting is done based on photographs (which may or may not be good likenesses of the subject), the quality of the photo provided is very important in achieving a strong likeness. But even with a good photo, because of the subjectivity involved with the art of sculpting, some people may see a strong resemblance to the person, and others may not. With a good photo, however, we should be able to obtain a good likeness with our specially-trained artists.
Q. What are 100% custom bobbleheads?
A: 100% custom bobbleheads are fully customized designs that allow you to fully personalize the body structures, poses, and clothing styles – everything on the bobblehead from head to toes..
Q. What if I don't like my bobbleheads? Do you offer refunds?
A: For Made-to-Order Personalized Products, we may not be able to cancel or change your order once your items have been put into production. This would mean that the molding and shaping have started. To cancel or change it, would mean a charge of 40% restocking fee based on the item’s price because the item is made to order and can no longer be sold as new. Restocking fee often includes raw material used, human cost, and the handling fee.
Q. How long does it take to process, ship, and receive a custom bobblehead order?
A: We can create your bobblehead for you in less than 10 business days. In most cases, we will require additional time for the creation of additional identical copies, especially if ordered in large numbers. Normally the standard shipping time is 10-15 business days. Please notice: Processing time and logistic speed will slow down during the Holiday season.
Q. Will I be notified when my order ships?
A: YES! After your order has been shipped, we will send you an email shipping notice, confirming that your package has been sent to you. The email will also provide you with a Tracking Number.
Q. I have a different shipping question.
A: If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.